FREQUENTLY ASKED QUESTIONS

Sales

How do I obtain a quote?

Please ring +44 (0)1626 323100 to speak to our sales team. Alternatively you can email sales@westomatic.com

Where can I find more information on machines?

If you are interested in a machine but need more information please take a look at our website which features brochures, technical brochures, manuals and images of all our machines. If you still need assistance please call +44 (0)1626 323100 to speak to our sales team. Alternatively you can email sales@westomatic.com

Can I see a machine in action?

Demos are available. Please ring +44 (0)1626 323100 to speak to our sales team to arrange a demo.

How do I buy a machine?

To purchase machines please call +44 (0)1626 323100 to speak to our sales team and go through options and availability or email sales@westomatic.com

Can I buy a refurbished machine?

Yes we hold a limited stock of refurbished machines. Please call +44 (0)1626 323100 to speak to our refurbishment team. Alternatively you can email sales@westomatic.com

Can I get after sales care?

Our team are always on hand for any after sales care. Please call +44 (0)1626 323100 to speak to our team. Alternatively you can email support@westomatic.com 

How do I purchase parts?

If you have an account, parts can be ordered on our website in our Parts Shop.

You can also call +44 (0)1626 323100 alternatively you can email support@westomatic.com

Technical

How do I contact an engineer?

If you are working on a machine and require assistance from an engineer. Please ring +44 (0)1626 323100 to speak to a member of staff who will take your details and transfer you straight to an engineer.

Who do I contact with a warranty inquiry?

Please ring +44 (0)1626 323100. Alternatively you can email support@westomatic.com

How do I find a part number?

Part numbers are found on our WeSupport Parts Catalogue where you will find manuals and exploded diagrams with Part Numbers.

If you need any assistance then please contact our parts team on 01626 323100 or email support@westomatic.com

Marketing

Where can I find machine brochures?

Brochures are available on our WeSupport site to download. These include cut lines giving you the option to get them professionally printed whenever you need them.

Where can I find technical brochures?

Technical brochures are available on our WeSupport site to download. These include cut lines giving you the option to get them professionally printed whenever you need them.

Where can I find machine images?

Machine images are available on our WeSupport site to download. All images in this section are free to use in your Marketing campaigns. You will also find Hi Resolution images of the machines and a 3D version here.

Videos are also available via our YouTube Channel

Finance

How do I open an account?

Please ring +44 (0)1626 323100 to speak to our accounts team. Alternatively you can email finance@westomatic.com

How do I pay an invoice or pro-forma?

Please ring +44 (0)1626 323100 to speak to our accounts team. Alternatively you can email finance@westomatic.com